Application Support Specialist

The application support specialist provides first-line support, administration, and user support and enablement for cloud-based business
applications across the organization, with a primary focus on the Microsoft 365 ecosystem. This role ensures that business-critical
applications remain reliable, user-friendly, and aligned with operational needs.

Key Responsibilities:
Application Support & Troubleshooting
• Serve as the initial point of contact (Tier 1) for user issues across business applications.
• Troubleshoot, resolve, and document incidents and service requests, escalating when necessary.
• Ensure timely resolution and clear communication with end users.
Microsoft 365 & SharePoint Administration
• Create and customize SharePoint sites based on business requirements.
• Provide day-to-day support and configuration assistance across Microsoft 365 tools, including SharePoint, Teams, Forms, OneDrive, and Outlook.
• Manage permissions, access, and basic governance.
User Enablement & Training
• Deliver IT system orientation sessions for new employees.
• Develop training manuals, SOPs, and user documentation.
• Conduct internal technical and functional training sessions when required.
Business Applications Support
• Provide technical and functional support for platforms such as Sleekflow and Click Dimensions.
• Perform data imports and basic data handling within supported systems.
Cloud Platforms & System Administration
• Manage admin access and basic configuration for platforms such as Hostinger, Cloudflare, Sleekflow, Google Analytics, Adobe, and related systems.
• Support domain, SSL, and web-related configurations in coordination with vendors.
Onboarding & Offboarding Support
• Coordinate user onboarding and offboarding activities with internal teams and partners.
• Ensure proper access provisioning and deprovisioning across systems.

Skills:-

Strong working knowledge of the Microsoft 365 ecosystem (e.g., SharePoint, Teams, OneDrive, Outlook, etc.).
• Ability to support and troubleshoot cloud-based tools and manage user access and permissions.
• Excellent communication and documentation skills.

 Bachelor’s degree in computer science or related field.

  3–5 years of experience in a business applications support role. 
• Ability to manage multiple priorities and support users at varying levels of technical proficiency.
• Strong verbal and written communication skills in English